技术支持
AI装修设计 · AI Interior Design — Support
联系我们 / Contact Us
使用中遇到任何问题、或有功能建议,欢迎通过邮件联系我们,我们会尽快回复。
For any issues or suggestions, email us — we will get back to you as soon as possible.
你也可以在 App 内通过 设置 → 建议与反馈 直接提交,我们每一条都会看。
You can also submit feedback in-app via Settings → Feedback.
常见问题 / FAQ
生成失败或长时间没有结果?
生成通常很快完成;高峰期可能稍有排队。若任务失败,所耗额度会自动返还,可在「我的设计」中重试。请确认网络连接正常;仍有问题请附上大致时间联系我们。
Generation usually completes quickly; failed tasks refund their credits automatically and can be retried from “Designs”. Check your network first, and contact us with the approximate time if the problem persists.
购买了会员 / 额度但没有到账?
请先在 充值页 下拉刷新,或使用页面底部的「恢复购买」。App 内购买由 Apple 处理,偶有延迟;若 10 分钟后仍未到账,请把 Apple 的购买凭证邮件转发给我们。
Try “Restore Purchases” on the recharge page first. Purchases are processed by Apple and can be delayed; if credits still don’t arrive after 10 minutes, forward your Apple receipt email to us.
我的照片安全吗?
你上传的照片仅用于本次效果图生成,绝不用于训练 AI 模型,也不会出现在任何公开渠道。详见隐私政策。
Your photos are used only for your own generation tasks and are never used to train AI models. See our Privacy Policy.
如何删除作品或账号?
长按「我的设计」中的作品卡即可删除单条记录。如需注销账号,请通过 App 内 设置 → 建议与反馈 提交申请,或发送邮件至 yuhsintech@gmail.com 联系客服;我们核实后将为你删除账号数据与云端照片。
Long-press a card in “Designs” to delete it. To delete your account, submit a request in-app via Settings → Feedback or email yuhsintech@gmail.com; after verification we will delete your account data and cloud photos.
如何取消订阅?
订阅由 Apple 管理:打开 iOS 设置 → Apple 账户 → 订阅,选择本 App 即可取消;当前周期结束前取消不会再扣费。
Subscriptions are managed by Apple: open iOS Settings → Apple Account → Subscriptions and cancel there before the current period ends.